Shipping policy

Thank you for shopping with PULMORIA NATURALS. This Shipping Policy explains how Nexora Shop LLC processes, ships, and delivers orders placed through our website. By placing an order, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, promotional events, or periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on the destination and shipping method selected at checkout. Domestic orders are generally delivered within 3–7 business days, while international orders typically arrive within 7–21 business days. These delivery estimates are provided for convenience and are not guaranteed.

Shipping Charges

Shipping costs are calculated during checkout based on the delivery address, shipping method, and order value. The total shipping charge will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, where available. Tracking updates are provided directly by the shipping carrier and may take some time to appear after your package has been dispatched.

International Shipping

We proudly ship to customers in many countries. International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. PULMORIA NATURALS is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

Although we work with reliable shipping carriers, delivery delays may occasionally occur due to weather conditions, customs inspections, carrier issues, or other circumstances beyond our control. If your package appears to be lost or significantly delayed, please contact us, and we will assist in working with the shipping carrier to resolve the issue.

Damaged Shipments

If your order arrives damaged, please notify us within 7 days of receiving your package. We may request photographs of the damaged product and packaging to review your claim. If approved, we will arrange a replacement or issue a refund in accordance with our Return & Refund Policy.

Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will become effective immediately upon being posted on this page. Your continued use of our website after any updates have been published constitutes your acceptance of the revised policy.