Refund policy

Last Updated: August 4, 2026

At PULMORIA NATURALS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains the conditions under which returns, refunds, and replacements are accepted. By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

You may request a return within 30 days of receiving your order. To qualify for a return, the item must be unused, unopened, in its original condition, and in its original packaging. Proof of purchase or your order confirmation is required before a return can be approved.

Non-Returnable Products

For health, hygiene, and safety reasons, opened, used, or damaged products cannot be returned unless they were received in a defective, damaged, or incorrect condition. Gift cards, promotional items, and products marked as final sale are also not eligible for return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We may request photographs of the product and packaging to help review your claim. Once your request has been approved, we will arrange a replacement or issue a full refund at no additional cost to you.

Refund Process

After your returned item has been received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Exchanges

We replace products only if they are defective, damaged during shipping, or incorrectly shipped. If you require an exchange, please contact our customer support team with your order details.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or the product is damaged or defective upon arrival. Original shipping charges are non-refundable except where required by applicable law.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return procedure described in this policy.

Refused or Undeliverable Orders

If an order is refused upon delivery or returned because an incorrect shipping address was provided, any shipping and return shipping costs incurred may be deducted from the refund amount.

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will become effective immediately upon publication on this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.